Refund policy
Return and Refund Policy of Le Duc Emporium
At Le Duc Emporium, we are committed to providing our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully developed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased on sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs for returns. Le Duc Emporium does not refund return shipping costs and is not responsible for any costs incurred during the return process. Please refer to our terms and conditions for further information.
Return Notification Period
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even in the case of an incorrect size. Please ensure you choose the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to leducemporium@gmail.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure proper handling of your request.
Conclusion
Le Duc Emporium strives to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at leducemporium@gmail.com.